I don't want to return it as there is a good chance (based on my previous experience) they will accept the product back and then just refuse to refund my money. I'm not even going to bother contacting them about this as the pre/post sales support is non-existant. I recently received a DCC50S Battery Charger from them that had obviously been handled by a customer and returned. The tracking number clearly shows that they printed the shipping label 2 weeks ago and then no package was made available for UPS to pick up. The last response I got was "the product was delivered already." This is not the case. The only responses I get are "we'll look into it" and then the case is dropped on their part. I've lodged multiple support cases via email to look into why the panel is not shipping. When you actually get through to a person they cannot provide any assistance of value beyond "we'll look into it for you and get back to you" Then they totally ghost you.ģ. I've called them a minute after their opening time and then immediately been placed on hold for over 40 mins?! Right now their support line just cuts you off on transfer. It's basically impossible to get through to a rep via telephone. I'm writing off $100 in returned product.Ģ. If you send product back for return, you probably won't ever see your money again. Despite multiple requests and excuses on their part. They accepted a product return a month ago and have yet to refund my money. It's WAY worse than just a late shipment.ġ. I know this just sounds like a vendor that is having COVID supply issues but their negligence goes much deeper than this. It's been a month since i placed my order and despite multiple promises “to look into it” they still haven’t shipped my panel. **** BASING MY BUILD ON RENOGY PRODUCTS HAS BEEN THE BIGGEST MISTAKE I’VE MADE SO FAR. But in my 30 years of dealing with tech companies these guys would have to be the worst experience I've ever had. Yep, your stuff is ending up at my place. They are randomly shipping other peoples orders to me. RENOGY are shipping out used/returned/opened products as new. RENOGY will not refund despite acknowledging and accepting returns. They'll take your order and then just keep the cash. Right now they are not certified to ship batteries but are not telling anyone. They will then ghost you after promising follow up. RENOGY email support will respond once (generically) and then totally ghost you. It pains me that my first post to this forum is a warning to others about a vendor that is currently bordering on a scam at this point.
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